Home / GENERAL NEWS / GRA To Refund Wrongful Money Deductions As E-levy Charge To Consumers Due To Technical Hitches

GRA To Refund Wrongful Money Deductions As E-levy Charge To Consumers Due To Technical Hitches

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The Ghana Revenue Authority (GRA) will investigate and refund all wrongful deductions from customers’ mobile money wallets during the first day of the implementation of the Electronic Transaction Levy (E-levy).

This is due to some technical hitches experienced on the day by some consumers on the various networks.

It indicated this in a letter to charging entities.


The GRA said refund arrangements will be valid for the period between May 1 and June 30, 2022.

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“Under this phased approach it has been decided that all “on-net” and “off-net” transfers including transfers to “own accounts” shall be subject to the E-levy. This is because of the lack of visibility across all networks due to the phased approach. However, charging entities are to exempt “on-net transfers between accounts owned by the same person where the identity of the person can be determined,” the letter said.



“Where a transferor can provide proof (Ghanacard or other National Identification Card including Passport, DVLA. etc) to the satisfaction of the Charging Entity that indeed the receiving account is his/her own account, the charging entity shall use their internal processes to process the reversal/refund.

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Read the full statement below:






















































Source: MyGhanaMedia.com






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