GACL Apologises Over Disruption In Check-In Systems At KIA

The Ghana Airports Company Limited (GACL) has attributed Tuesday’s disruption in its check-in systems at Kotoka International Airport to ongoing excavation works at the facility.

Management of the airport clarified that the disruption was not due to erratic power supply, as widely speculated.

In a statement, GACL confirmed that at about 7:51 PM on Tuesday, July 16, 2024, the check-in systems at Terminal 3 experienced a disruption that lasted for about an hour.

The development led to delays in passenger processing and airline turnaround times.

“The root cause of the disruption was identified as a fibre optic system failure due to ongoing excavation works by Ghana Water Company Limited (GWCL) along the fibre path of Telecel Ghana Limited between Cantonments and Teshie Nungua. Contrary to some speculations, the disruption was not related to a power outage (dumsor),” stated the management of the airport.

GACL added that passengers were promptly notified of the situation, with regular updates provided through intermittent announcements.

“Despite the initial challenge, the situation was efficiently managed using the backup internet service, allowing airlines to eventually depart for their respective destinations.

“Management extends its sincere apologies to passengers who were affected by the downtime and wishes to assure them of its commitment to providing seamless facilitation through all GACL-operated airports,” the release concluded.

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