Edmund Kyei Goes Hard On Africa World Airline And Other Local Flights  for Poor Service And Exorbitant Fares

Ghanaian politician and businessman Edmund Kyei has expressed his disappointment and frustration with Africa World Airlines (AWA) after a recent experience traveling from Accra to Kumasi.

Kyei booked a flight with AWA on Saturday, May 10, 2025, with flight number AW 112, departing Accra at 14:10 pm and arriving in Kumasi at 14:50 pm.

The flight was delayed, and passengers were informed at 16:30 pm that AWA was working on getting them a new flight.

At 18:00 pm, passengers boarded a new flight, only to be told three minutes later that a curfew had been placed on flights landing in Kumasi due to a program by the Asantehene.

Passengers refused to leave the flight for about 20 minutes, but Kyei intervened, pleading with them to understand the situation.

AWA management promised to refund passengers’ money since they couldn’t fly to Kumasi.

Kyei made an official complaint at the AWA office in Kumasi, providing the required documents, but received no response.

He also made another complaint at the AWA Accra office, still with no resolution.

Kyei expressed his dissatisfaction with AWA’s high ticket prices, comparing them unfavorably to Air Canada’s prices for a flight from JFK to Pearson airport.

Kyei is calling on the government to address AWA’s high ticket prices, which he believes are excessive and could negatively impact business and economic growth.

He suggests that Ghanaians should voice their discontent through demonstrations and boycotts.

AWA’s customer commitment policy states that the airline is responsible for providing timely updates on flight delays and cancellations, offering refunds or rebooking options for eligible tickets, ensuring responsiveness to customer complaints, and providing assistance to passengers with reduced mobility and children traveling alone.

To resolve his issue, Kyei could consider contacting AWA’s customer service department directly through their call center, email, or by visiting their office in person.

 

 

Read Mr Edmund’s full statement below

On Saturday, 10th May 2025, I booked a flight with AWA airline from Accra to Kumasi with booking reference ESCJLV, ticket number 3940231057054, seat number 3A and flight number AW 112. The departure time was 14:10pm at Accra and arrival at Kumasi was 14:50pm.

I got there around 11:30am waiting for my departure time, at 14:20pm, AWA management gave a communique about flight delay and an official apology was given at 16:30pm and asked us to exercise patience as they work on getting us a flight. At 18:00pm, they had a flight for us and we boarded, exactly 3 minutes after boarding, management gave out another info that Asantehene is having a program in Kumasi and there is curfew placed on flights landing in Kumasi. There were disagreement between passengers and AWA management and for about 20 minutes passengers refused to leave the flight which I stood in and pleaded with passengers to understand them and leave the flight. AWA management pledged to return our monies back to us since they can’t fly us to Kumasi. I later booked for Passion air and I was booked at 18:30pm as departure time from Accra to Kumasi. Passion air departed at the departure time with no excuses, I got to Kumasi and per my investigations on that day, there was no curfew placed on flights arriving at Kumasi.

Days after, I made an official complain at the AWA office in Kumasi and they requested for my boarding pass, Ghana card and my reference number through an email they provided, waited for a week without any response and I made another complain at AWA Accra office too and nothing has been done about it till now.

Aside their failure to refund back our monies, my other concern has been about their high cost ticket purchase. In May this year, I traveled to Canada on a business trip where I took a flight with Air Canada JFK airport to Pearson airport which is about an hour and 40 minutes. I was charged 390 Dollars which is about Ghc4,000, though this travels many hours and is more comfortable. AWA and some local flights which travel for less hours and it’s not comfortable traveling in compared to Air Canada charges higher than them when converted to Ghana Cedis.

I am pleading with the Government to act on their high cost since it is a means of milking Ghanaians and can affect business and economic growth. Ghanaians should also voice out our displeasure though demonstrations and boycott.

By:

EDMUND KYEI

Ghanaian politician & Businessman

 

 

 

 

 

 

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