ECG Customers Rush For Electricity Credit As System Failure Enters Day 4

Customers of the Electricity Company Ghana in the Ashanti Region have been queuing in a mad rush to purchase electricity credit after four days of system failure.

Long queues of customers frantically searching for electricity credit are seen at various vendor stations in Kumasi.

Some vendors and customers in the Ashanti Region affected by the system interruption have not been able to sell or buy electricity for four days.

“I have been searching for light for about four days now, but I am unable to get some. My room has been full of heat and it has destroyed my meal,” one customer said.

“For three days now, I have been unable to get access to pre-paid. I just bought GHC100 pre-paid light and after ten days it got finished, I have been roaming for several days,” another customer told Luv FM’s Nana Boakye Dankwah Yiadom.

PURC In Talks With ECG Over Compensation For Disgruntled Prepaid Customers

One vendor said ECG had given assurance to restore the system on Monday but it was restored on Tuesday afternoon.

“We were promised of fault restoration on Monday and it just came. I only told my customers what I have been told by the ECG. We have been able to restore it now.”

ECG Extends Weekend Working Hours Across District Offices Amidst System Challenges

In a press release, the Electricity Company of Ghana said the company has encountered some technical challenges relating to its prepaid metering system in the Ashanti Region.

In September, a similar incident happened across the country and for over a week, customers in various Regions of the country could not purchase electricity until the challenge was rectified.